Information
Parent AppWhat is "Parent App"
- We are using the Parent platform for managing our childcare centres.
- It providines a convenient way to receive daily updates, mark vacations, sick days and sign your child in and out.
- It also gives you the opportunity to add additional parents/relatives who can see these posts and message our staff.
- We are also using their platform to help with payments, receipts and invoices.
How do i join?
Once you finish digitally signing your parent package, you should receive an invite to the indicated email to create your account. Please allow up to 2 business days to receive the invite.
Child Profile, Settings and Pin
We suggest going through your child’s profile and filling up as much information as you can. It helps our staff get to know them and provides us with critical information such as emergency contacts, allergies, medications etc. These are also going to be placed in your child’s file on site, but it’s always good to have it here as well.
You should also click in the top right which will show you your generated pin and give you access to settings and your parent profile.
For some reason, parent does not allow setting your own pin, but the only use for it is switching between accounts and logging in without a password.
If you forget your pin, you can either click “Add Account” and signin with your account details or scroll to the bottom and select signin via Email/Password.
Messaging and Updates
At the top, next to your profile, there’s a little chat bubble. You can use that to send us a message and view your conversations.
Personal updates will show up in there while more general updates will show up in the feed.
Save payment method & auto pay
If you plan on using pre-authorized debit, we suggest enabling this first. PAD agreement requires authorizing Parent/Stripe to debit your account and has a few steps to it, including logging in to your bank account to perform the authorization. If you do not enable saving it, you’d have to repeat the proccess for each payment.
- Click on your profile picture positioned at the top right corner of the screen.
- Select “Account settings.”
- Scroll to the last tab and enable save latest payment method and click save

How can i delete my payment method?
- Click on your profile picture positioned at the top right corner of the screen.
- Select “Account settings.”
- Scroll to the last tab awhich will show saved payment methods.
- Click the delete button to remove it.

How do I pay my tuition?
The following are the steps to pay for an invoice and add a payment method using instant verification
1: Navigate to the child’s profile by selecting their profile picture.

2: Select the invoices tab

3: Select “Pay Due Invoices” to pay all due invoices for your child/children at once.
Note: This will only pay for invoices that are due. Outstanding invoices you can pay later will not be included. You’ll also find a shortcut on the newsfeed screen.

4: Select your payment method. Choose “Pre-authorized debit” to pay directly from a bank account.

5: Input your name into the “Name on the account” field and click “Pay”. This will be the name linked to your bank account.

Agree to the mandate sent by Stripe
Select your bank (use the search if your bank isn’t listed).

8: Enter your account details and pin/password.

9: Authenticate the payment when you receive the verification code or message.
Here is a video link to the steps: Video Tutorial
How do I pay my deposit?
The deposit section is hidden a bit in the menus, if you follow the screenshots below it should be easier to find:
Navigate to invoices:

FAQ
Frequently Asked Questions
If you have any other questions, do not hesistate to contact us.
Why is there a fee for credit card payments?
Credit card payments through Parent incur a 3% charge, this is set by the provider (Stripe) as well as your credit card company which pays for your points, extended insurance and other perks.
Most retailers absorb this fee as part of their pricing plan. Given our business model and our tuition being regulated by the government as part of our CCFRI enrollment agreement, it’s something we cannot absorb and recommend using one of the alternate payment methods which do not incur this fee.
How are subsidies handled?
For CCFRI we already reduce the fee amount by the (currently) 900$ discount.
For ACCB (Affordable Child Care Benefit) we can provide the form by request for you to apply and once we know the amount covered and confirm the payments, we will reduce your monthly amount by what is provided.
What are the subsidies?
The main ones would be CCFRI which is automatically applied as long as the daycare provider is enrolled in it.
The other one is ACCB which is income based and further reduces the amount, for more details Click Here
How does the meal plan work?
The meal plan is optional, we currently partner with https://thelunchlady.ca/
The meal plan cost is provided in our tuition schedule and enrollment can be indicated when filling in your parent package. If you wish to opt-in or out at a later date, please reach out to us.